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Summary

Below is a graphical summary of my employment and education since 2005.

Professional Experience

Technology Support Officer at TP3

Aug 2010 - Present

Duties:

  • Provided Tier 1 to 3 internal support, ensuring 99%+ uptime at 4 sites for:
    • 35 Windows Server 2003 R2, 2008, 2008 R2, and 2008 R2 Core Edition Servers
    • Ubuntu Linux 10.04 server with Tomcat and Apache2
    • 12 Cisco Series 2950 and 2960 Switches
  • Provided help desk support for over 80 staff members, adhering to a service level agreement. This resulted in a sustained 95%+ satisfaction rating from staff members since beginning of employment.
  • Designed, built, and configured a new forest for a production network to replace the existing 2003 network. This included:
    • Built and configured 3 Windows Server 2008 R2 Domain Controllers at 3 sites
    • Configured Microsoft Exchange 2010 at each site, including Outlook Web Access
    • The upgrade resulted in improvement in the security and performance of the network infrastructure, and an increase in the available features available to Microsoft Outlook 2010
  • Configured and maintained Cisco switches in a multisite environment, including configuration modifications and duplication onto a hot-swappable switch to use in the event of a switch failing
  • Supervised a remote IT staff member once a week to ensure a set number of tasks including virtualisation maintenance and technology issues for that site were performed correctly
  • Collaborated with a team to successfully install, customise, test, and implement Microsoft Dynamics Customer Relationship Manager 2011 within a predetermined 3 month timeframe. The outcome of the project resulted in higher productivity by staff, more features available to them, and the elimination of a yearly licencing fee. I performed the following tasks:
    • Installed a development and production environment, including the install and setup of SQL Server 2008 R2 and Reporting Services
    • Provided additional functionality by customising JavaScript script's to perform various automation tasks
    • Customised the design and functionality of reports using SQL Server Reporting Services (SSRS) for generation of quotes. This allowed more product information to be sent to clients
  • Created and maintained business documentation on a SharePoint 2007 wiki, including:
    • A network diagram created in Microsoft Visio that included the IP addresses of all network devices, and physical and virtual servers
    • Shutdown procedures for servers and network equipment in the event of an emergency
    • Business Continuity Plan outlining procedures to implement if the main site goes offline
    • Backup procedure for the Exchange database including instructions to extract the database using PowerShell
    • Maintaining a repository of information for commonly performed tasks, reducing the time it takes to retrieve information to perform the task
  • Installed and configured Hyper-V, Virtualbox, and VMware ESXi virtualisation in development and production environments, utilising all of the server hardware and reducing the need for purchasing new hardware
  • Upgraded the VMware ESX 3.5 infrastructure to ESXi 5.0, using vSphere client and vCenter Converter for Virtual migration
  • Created and maintained a Standard Operating Environment (SOE) for a training room network. This included:
    • Implementation of a virtualisation solution for each PC, resulting in increased application speed and compatibility with Microsoft and Adobe products
    • Introduction of antivirus software to combat the spread of virus's through staff members USB media
    • Implementation of FOG, an automated network based imaging and distribution manager, replacing the slower process of imaging using individual Ghost CD's
  • Designed, built, and configured a Microsoft Lync 2010 server in an internal environment. This reduced cost of phone calls between staff at different sites
  • Created Intranet websites with JavaScript functionality and email templates for clients including Qantas, GE Capital Finance, and Nycomed
  • Maintained the company's website using Microsoft SharePoint 2010
  • Ensured complete setup of new employees, including creation of Active Directory, Microsoft Dynamics CRM, Microsoft Lync, and Microsoft Exchange mailbox accounts

Web Developer & Systems Administrator at Boyd Design

Apr 2005 - Jun 2010

Duties:

  • Managed Cloud based Linux servers running WHM and cPanel hosting software for over 100 clients
  • Centralised the storage of data onto a Ubuntu Linux file and web server
  • Created and implemented a maintenance and backup plan for the server and employees computers
  • Provided training for users and staff for Content Management Systems, Shopping carts, and Newsletter managers
  • Provided Tier 1 and 2 helpdesk support for over 100 users, including issues involving the setting up of email accounts
  • Supervised three off-site programmers to develop and manage PHP programming jobs, including providing the conceptual designs, flow charts, and story boards
  • Worked unsupervised for over 6 months, being the first point of contact for walk in clients
  • Researched new methods for JavaScript integration into websites using a variety of JavaScript frameworks such as jQuery and Prototype
  • Maintained manuals and a knowledge-base wiki to provide information on systems that were installed and configured
  • Converted website designs built in Photoshop to XHTML and CSS for over 100 clients
  • Consulted with clients to ensure the final conversion of the design to a web format was correct, and to make changes to websites built previously
  • Conformed the coding of HTML and CSS to W3C recommendations for cross-browser compatibility

Education

Commencing Study

Graduate Certificate in Information Systems Security

Commences: July 2012
 

Tertiary Education

Certificate IV in Information (Database Administration)

December 2011
  • Results
  • Final Result: Distinction

Certificate III in Information Technology (Network Administration)

December 2010
  • Results
  • Final Result: Distinction

Certifications & Awards

Currently Studying

70-640 - Windows Server 2008 Active Directory, Configuring

Est: June 2012
 

Achieved

Tafe Merit Award

April 2012

Cisco Certified Networking Associate (CCNA)

July 2011
  • Score: 916/1000

Cisco Certified Entry Networking Technician (CCENT)

February 2012
  • Score: 937/1000

Skills

General

 
  • Worked with virtualisation technologies such as Hyper-V, VMware, Virtualbox
  • Installing, configuring and maintaining Windows and Linux operating systems - including Windows Server 2003, 2008, 2008 R2, Windows XP, Vista, 7, and Ubuntu Linux.
  • Installing, configuring and maintaining Active Directory - including configuring users, policies and permissions.
  • Installing and testing new implementations of software and Operating Systems using virtualisation technologies such as VMware and Virtualbox.
  • Physical handling of computer components, including installation and upgrading of hardware.
  • TCP/IP Networking including DHCP and Static IP addressing, cabling and connector termination.
  • Maintaining the security of a network, including wireless security.
  • Providing Help Desk and End-user support to staff and external clients.
  • Configuring User and group profiles, auditing and policy set up in Windows XP.
  • Backing up and restoring hard drives with Symantec Ghost, Microsoft Backup and rsync.
  • Configured Remote servers that have been set up with WHM / cPanel Hosting software, including logging in remotely using PuTTY (SSH).
  • Researching, Planning and documenting changes to software and hardware.
  • Installing and configuring LAMP servers.
  • Experience coding PHP and using MySQL databases.
  • Maintaining a system inventory.
  • Configuring Microsoft Outlook and Mozilla Thunderbird email applications using POP3/IMAP and SMTP.

Software

 
  • Microsoft Office 2003, 2007, 2010, including Word, Excel, Access and PowerPoint.
  • Dreamweaver.
  • Photoshop and Gimp photo editing software.
  • VMware and Virtualbox.

Computer Languages

 
  • PHP / MySQL.
  • XHTML.
  • CSS.
  • W3C Web standards.

Interests