Matthew Sugars : Resume

Career Objective

Network Engineer

Through my determination to learn new techniques and utilising my creative, persuasive and problem solving abilities, my goal is to obtain a position in a medium to large organisation with the responsibility of designing, refining and managing a network and computer infrastructure.

Education

Currently Studying

Information Technology Certificate IV (Database)

• Study Commenced 2011
• Northern Beaches College (night)

Tertiary Education

Cisco Network Academy Program - CCNA

• Chapter Test Results (2) (3) (4)
• Completed: 2011
• Northern Beaches College (night)

Information Technology Certificate III (Network Administration)

• Results
• Completed: 2010
• Final Result: Distinction
• Northern Beaches College (night)

Cisco IT Essentials: PC Hardware and Software

• Chapter Test Results
• Completed: 2009
• Final Result: 86.3%
• Northern Beaches College (night)

Secondary Education

Higher School Certificate

• Completed: 2004
• Pittwater High School

Information Technology Certificate II

• Completed: 2004
• Pittwater High School

Certifications

Currently Studying

MCTS: Windows Server 2008 Active Directory, Configuration (70-640)

• To be completed: October 2011

Completed

Cisco Certified Networking Associate (CCNA)

• Completed: July 2011
• Score: 917/1000

Cisco Certified Entry Networking Technician (CCENT)

• Completed: Feb 2011
• Score: 937/1000

Experience

Technology Support Officer

TP3

• Duration: 2010 - Present

Duties:

• Troubleshooted and responded to internal issues on the support register to a service level agreement.
• Built, Configured and maintained 3 domain controllers, running Microsoft Exchange 2010 with a minimum of 60+ computers at each site. This improved security, performance, and enabled new features.
• Maintained an Standard Operating Environment (SOE) for our training rooms and staff computers. This included:
  • Introduction of antivirus software to combat a spread of virii through Trainers USB media.
  • Implementation of Virtualisation to allow Trainers to choose the correct Office version to train without compatibility issues
• Created and updated Business Documentation including:
  • A list of all our servers including IP addresses and virtual machines
  • A shutdown procedure for an emergency
  • Business Continuity Document outlining what steps to take if the main site goes down
  • Backup procedure for Exchange including command lines to extract the database
  • Maintaining a wiki for commonly performed tasks
• Experience installing and configuring Servers and server roles:
  • Microsoft Windows Server 2003 R2, 2008, 2008 R2
  • Microsoft Sharepoint 2007 and 2010
  • Microsoft Exchange 2010
  • Microsoft Lync 2010
  • Distributed File System

Web Developer / Systems Administrator

Boyd Design

• Duration: 2005 - 2010

Duties:

• Managing Linux servers running WHM and cPanel hosting software.
• Centralising the storage of data on an Ubuntu Linux server and maintaining a regular data backup plan and policy.
• Implementing a maintenance plan for the server and employees computers.
• Providing training for users and staff for Content Management Systems, Shopping carts and Newsletter managers.
• Providing helpdesk support for users having difficulties setting up and managing their email accounts.
• Liaising with programmers to develop large-scale programming jobs in PHP.
• Working unsupervised for over 6 months at a time.
• Converting and developed XHTML and CSS coded websites from a design for over 100 clients.
• Conforming HTML and CSS to W3C recommendations.
• Researching new methods for Javascript integration using a variety of Javascript frameworks such as jQuery and Prototype.
• Maintaining manuals and a knowledge-base to provide information on systems that were installed and configured.

Skills

General

• Worked with virtualisation technologies such as Hyper-V, VMware, Virtualbox
• Installing, configuring and maintaining Windows and Linux operating systems - including Windows Server 2003, 2008, 2008 R2, Windows XP, Vista, 7, and Ubuntu Linux.
• Installing, configuring and maintaining Active Directory - including configuring users, policies and permissions.
• Installing and testing New implementations of software and Operating Systems using virtualisation technologies such as VMware and Virtualbox.
• Physical handling of computer components, including installation and upgrading of hardware.
• TCP/IP Networking including DHCP and Static IP addressing, cabling and connector termination.
• Maintaining the security of a network, including wireless security.
• Providing Help Desk and End-user support to staff and external clients.
• Configuring User and group profiles, auditing and policy set up in Windows XP.
• Backing up and restoring hard drives with Symantec Ghost, Microsoft Backup and rsync.
• Configured Remote servers that have been set up with WHM / cPanel Hosting software, including logging in remotely using PuTTY (SSH).
• Researching, Planning and documenting changes to software and hardware.
• Installing and configuring LAMP servers.
• Experience coding PHP and using MySQL databases.
• Maintaining a system inventory.
• Configuring Microsoft Outlook, and Mozilla Thunderbird email applications using POP3/IMAP and SMTP.

Software

• Microsoft Office 2003, 2007, 2010, including Word, Excel, Access and Powerpoint.
• Dreamweaver.
• Photoshop and Gimp photo editing software.
• VMware and Virtualbox.

Computer Languages

• PHP / MySQL.
• XHTML.
• CSS.
• W3C Web standards.

Referees

David Cosentino

• 0408 884 488

Steve Tonkin

• 0422 311 644

Interests

• Astronomy.
• Learning about Linux and its capabilities.
• Landscape Photography.
• Snowboarding and bodyboarding.